Senior Sales Engineer MTR (m/f/d)

Wiesbaden, DE, 65189 Abingdon, GB, OX14 3YP Kista, SE, 164 51


Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com


Location: Remote in EMEA


Job Purpose:

You are responsible for providing support for Managed Threat Response to the Global sales organization as well as actively working with customers experiencing breaches through the Sophos incident response service.


Main Duties

  • Provide support to the Global sales organization by being a subject matter experts on SOPHOS Managed Threat Response, Rapid Response, and Sophos Labs telemetry
  • Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answers to technical questions about our service offerings and threat intelligence
  • Provide availability for night and weekend rotations in support of selling SOPHOS Rapid Response incident response service
  • Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships.
  • Work closely with product management and Sophos Labs to provide customer and partner feedback on features, product direction, etc.
  • Maintain an understanding of current threat landscape and shifting threat actor tactics to advise customers and partners of warning signs


Skills & Experience

  • Several years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
  • Experience managing IT infrastructure is a plus, though not required
  • Experience selling security solutions is a plus, though not required
  • Experience with pre-sales technical support, is a plus though not required
  • Deep technical knowledge of networking, endpoint security concepts, managed detection and response (MDR) and business requirements
  • Strong presentation, verbal communication, and interpersonal skills
  • Excellent project management skills and writing skills
  • Ability to be self motivated and thrive in a team environment
  • Knowledge of security software industry, including competitors, market needs and trends
  • Familiarity with Sophos solutions or similar competitive products is a plus
  • Certifications in networking, security or cloud space is a plus
  • Strong Troubleshooting skills


What’s Great About Sophos?

  • Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm


Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.


Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunites at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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