Senior Accessibility Designer

Burlington, MA, US, 01803


Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry-leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos — Security made simple.

Job Purpose

The Sophos UX organization is seeking a UX Design person to lead our Accessibility practice. This position is based in Burlington, Massachusetts (near Boston). This is a senior UX designer position and reports directly to the North American UX manager as part of a large UX organization.

Why Sophos UX?

The Sophos UX organization is a multi-disciplinary, international team of UX professionals in eight countries, working with teams innovating in even more places, to serve partners and customers worldwide. We are a blended UX organization. We know UX is multi-disciplinary, not just design, and UX professionals are a mélange of skills and experiences. We have UX generalists and UX specialists in interaction design, content, translation, visual design, information architecture, UX research, UX evaluation, analytics, multi-media design, etc. To create our balanced teams, we pay more attention to that blend of skills than we do to titles. People like working at Sophos. The morale is buoyant. It is little wonder. It is easy to be positive knowing you are part of something bigger, seeing that you are succeeding, motivated by being busy innovating, and experiencing the reward of making this world a safer place.

Cybersecurity is a UX issue

Cybersecurity threats increase exponentially every day. IT security products have become as complex as the networks and devices they secure. With a significant, and dramatically widening, shortage of skilled cybersecurity professionals Sophos understands that individual cybersecurity experts must cover more, and cybersecurity must become accessible to a broader group of people. More people with less training must protect more devices, systems, and networks in their enterprises, businesses, and homes in an increasingly complex world. Making the complex available to people is a UX issue.

Sophos is using machine learning, deep learning neural-network algorithms, and AI to provide next-generation protection that is equally available to professional cybersecurity experts, IT generalists, and end users. Sophos UX is using our understanding of the struggles all people have managing cybersecurity to make cybersecurity intuitive. Augmenting human capabilities gracefully is a UX issue.

Main Duties

Sophos has an ongoing investment in accessibility that we are converting into an operational practice. The UX Design and Accessibility role will be responsible for the accessibility of Sophos products across multiple business units. This role will initially be 100% accessibility as the practice is being established. As the accessibility practice becomes part of our standard operating procedures and our design system, your role will transition to an appropriate balance of accessibility leader and direct product UX ownership. You will be the ongoing center of gravity for accessibility and serve as Sophos’ accessibility expert.

  • Ownership of the sustainable Sophos accessibility practice.
  • Improve accessibility while optimizing business goals and technology possibilities.
  • Embed accessibility practices in everyday design and development.
  • Develop internal capabilities in accessibility in UX, influence and guide the capability building in Product Management (PM), Quality Assurance (QA), and Development (Dev.).
  • Manage external accessibility evaluation vendors.
  • Managing the accessibility remediation, bug/ticket fixes, and design change requests across multiple products.
  • Manage accessibility incident responses.
  • Evangelize accessibility within Sophos.
  • Engage with partners and customers on accessibility.
  • Working with UX, PM, and Dev to anticipate and plan accessibility priorities across business unit product groups.
  • In time, to take on direct product UX designer responsibilities

Skills & Experience

  • Passion for accessibility and inclusive design.
  • Knowledge of WCAG, Section 508, VPATs, accessibility evaluation, accessibility remediation, and international implementations of accessibility standards.
  • Working knowledge of HTML, CSS, and JavaScript to direct design decision making.
  • Appropriate degrees and/or experience in UX Design (interaction design, information architecture, psychology, or visual design) required.
  • Previous experience working cross-product, and cross-group.
  • Experience working with remote team members in multiple disciplines across multiple time zones.
  • Experience with assistive technologies (E.g. JAWS, NVDA, Narrator, ZoomText, Magnifier, VoiceOver, TalkBack, etc.).
  • Ability to influence without authority.
  • Ability to communicate and evangelize vision around accessibility.
  • Possess the performant skills of a Senior UX Designer outside of accessibility expertise.
  • You do not need to already know cybersecurity. But experience in cybersecurity products is a plus. You will learn and become very familiar with cybersecurity as part of your job.
  • Ability to learn fairly technical concepts in order to be able to make them intuitive to users.
  • You need to enjoy making complex things simple for users of all kinds.

Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.


If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices please contact


At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Nearest Major Market: Boston

Job Segment: Developer, Quality Assurance, User Experience, Technology

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