Technical Trainer

Ottawa, CA, K1P 5J6 Vancouver, CA, V6C 1W6 Carmel, IN, US, 46032

Technology Office

Sophos Overview – Cybersecurity Evolved


Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.


Job Purpose:

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions can adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. Location: Remote - US or Canada.


Sophos is seeking a Technical Trainer to develop, own and drive training and enablement-focused projects and programs for the Sophos Managed Threat Response team. In this position, you will create and conduct technical training courses for customers and/or employees in the use of multiple Sophos products during complex situations. Central to this role will be working with internal and external stakeholders, so you will need to bring strong and relevant experience of managing projects and programs involving multiple inputs and driving success for all involved parties. This is an excellent opportunity to join an experienced team within Sophos, and to take control of and accelerate both new and existing programs.


Main Duties

  • Drive the development and execution of training on topics such as security operations polices, processes and procedures, threat hunting, and incident response
  • Create curricula from multiple sources of information including, but not limited to operational processes, procedures and polices, engineering documentation, field service requirements or software documentation
  • Drive the design of digital and multimedia training curricula
  • Collaborate with SMEs to ensure appropriateness and accuracy of curriculum content
  • Coordinate with various internal teams to ensure that course material reflects current product features
  • Instruct participants in both classroom lectures and laboratory sessions; both in live and remote/virtual settings
  • Ensure documentation is regularly updated to ensure applicability and accuracy of course material
  • Create technical adversarial attack simulations using lab resources with the goal of developing/growing analysts’ skillsets
  • Remain current on the latest research and trends in cybersecurity to maintain SME-level knowledge and insight
  • Ensure effectiveness of training activities through assessing course feedback and performance evaluations


Skills & Experience

  • 5+ years of experience within a cybersecurity environment; 3+ years of experience developing content for technical training and/or within a formalized training role
  • Hands-on experience using or teaching the use of security tools including SIEM, adversarial simulation, or forensics tools
  • Exceptional interpersonal and communication skills, both spoken and written English; proficiency in additional languages is a plus
  • High comfort level when speaking to large groups
  • Ability to translate complex concepts into simple and understandable narratives
  • Possession of current technical certifications relating to the domain of cybersecurity is a plus
  • Excellent organizational and time-management abilities
  • Thrives in a multitasking environment and can adjust priorities on-the-fly


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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