Sales Development Representative

Vancouver, CA, V6C 1W6


Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.


Job Purpose

To proactively generate new business opportunities for the entire Sophos product line based on marketing lead generation activities. The SDR role is to help quantify lead conversion and provide qualitative feedback on lead campaigns and assigned special projects.


Main Duties

  • Meet and/or exceed daily and monthly performance targets for number of LiveChat visitors, LiveChat response times, qualified leads passed and pipeline contribution.
  • Provide a professional and helpful LiveChat experience to our website visitors
  • Qualify sales leads from LiveChat visitors.
  • Ability to articulate value and uncover needs during LiveChat conversations.
  • Perform research on companies as a component of lead generation and qualification activities utilizing the web and other research tools available.
  • Develop detailed summaries of qualified leads for Sales Reps and our Partners to understand a prospect’s / customer’s business pain and infrastructure.
  • Update CRM with conversations, competitive information, company size, decision making criteria and other pertinent information.
  • Attend and participate in weekly/monthly assigned Sales team meetings.
  • Provide feedback and improvements to Sales Development program and Marketing process.
  • Provide qualitative and quantitative feedback to marketing, sales, channel partners and other special campaign team members.
  • Quantitative elements include company profiling, Chat to opportunity conversion, sales pipeline, and similar metrics on assigned special projects.
  • Qualitative elements include trends, conversation topics, chat / contact interest and perspective.

 Skills & Experience

  • Experience in a similar sales role
  • Ability to identify needs
  • Ability to present value-based messaging
  • Solid Communication skills (written and verbal)
  • Familiar with CRM system for managing leads
  • Ability to multi-task
  • Post-secondary degree

To be successful in this role, you will need:

  • Active Listening
  • Assertiveness
  • Attention to Detail
  • Creativity
  • Driving for Quality
  • Goal Oriented


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.


At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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