Incident Response Lead

Vancouver, Canada Office, Vancouver, Canada Office, CA, V6C 1W6

Technology Office

Incident Response Lead

Location: Remote-Canada/ US

Sophos Overview – Cybersecurity Evolved


Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.


Job Purpose

Sophos Rapid Response is an elite team of threat hunters and incident response experts who work on behalf of our customers to investigate and neutralize the most sophisticated of threats.


As an Incident Response Lead, you will be responsible for overseeing the customer engagement, liaising with the customer at all levels of seniority. Within Sophos you will be responsible for coordinating the Incident Response team which is assigned to the customer and setting priorities to efficiently neutralize and investigate the active threat. You will work with both large and small organizations across multiple countries and levels of technical maturity.


Main Duties

  • Own the customer engagement including leading communications with the customer’s senior stakeholders
  • Lead the assigned Sophos Incident Response team and liaise with other internal teams to set priorities as part of the incident response
  • Effectively report on the status and any points of concern within customer engagements to senior management within Sophos
  • Lead the assigned Incident Response team to investigate, contain and respond to cyber incidents, helping customers through difficult and stressful times, that may involve nontraditional working hours.
  • Perform incident response investigations, containment and root cause analysis activities across multiple platforms including Windows, Mac, Linux/Unix estates
  • Utilize Sophos tools to conduct large-scale investigations and examine endpoint and network-based evidence
  • Develop and continuously improve incident response methods and countermeasures
  • Produce high-quality written and verbal communications, recommendations, and findings to customer stakeholders
  • Recognize and codify attacker tools, tactics, and procedures that can be applied to current and future investigations and tooling
  • Work with SophosLabs, security and IT teams to implement remediation plans in response to security incidents
  • Maintain awareness of current cyber security tools and threat landscape in order to advise customers appropriately


Skills and attributes for success

  • Demonstrate strong leadership in challenging environments, maintaining a professional, calm and expert manner at all times
  • Ability to use individual team members’ strengths and skills to successfully lead an incident response
  • Good technical understanding of modern threats, TTPs and the MITRE ATT&CK Matrix
  • Strong report-writing and communication skills  

Skills & Experience


  • 1+ years of experience leading incident response investigations in a methodical manner for organizations and investigating targeted threats impacting customer environments
  • Deep understanding of security threats, vulnerabilities and ‘Living off the Land’ techniques
  • Open to work outside of standard business hours including weekends and holidays
  • Able to thrive within a team environment as well as on an individual basis


  • Experience of supporting organizations of different sizes and geographical locations, across industries
  • Threat hunting experience preferred
  • Experience administering and supporting Windows, Mac and Linux based operating systems
  • Understanding of OSQuery (or SQL)
  • Advanced Information Security certifications preferred but not required
  • Resolution of security incidents by identifying root cause and security posture improvement recommendations 


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.


At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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