Technical Writer

Ottawa, CA, K1P 5J6

Technical Support

Job Purpose:

As an integral member of the Sophos Support organization, the Technical Writer is part of a small team that works on a wide range of security software. They will work closely with subject matter experts from Product management, Engineering, and Technical support to research and write product Help and manuals, and publish them online. Apart from this day-to-day project work, the Technical Writer also helps to develop our long-term strategy for documentation, looking at better ways to re-use and deliver content. No management or programming experience required.


Main Duties:

  • Plan, write and maintain user assistance in various forms, including online Help and documents.
  • Learn about products by working with developers, reading internal documentation, and using the software.
  • Write conceptual or task-based content for specific audiences.
  • Design or source diagrams, charts or videos that can be included in user documentation.
  • Collaborate with the localization team to ensure that documents are suitable for translation.
  • Ensure that developers and managers review, test and approve documents.
  • Contribute to maintaining and updating our standards for terminology and style.
  • Contribute to the text or messages in product interfaces.


Skills & Experience:

  • Degree in English, Communications or Computer Science.
  • A minimum of 2 years of technical writing experience.
  • CCNA or Network+ certification or higher.
  • Exceptional written and verbal communication skills in English.
  • Ability to grasp and analyse complex procedures and make them easily understandable.
  • Ability to work independently, plan own schedules, and adapt quickly to changing priorities.
  • Ability to gather information from software developers and support staff. 
  • Experience with team collaboration tools, version control systems, and release tracking tools (Confluence, Git/Bitbucket, and Jira)
  • Experience with DITA, XML or Markdown desirable.


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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