Sales Operations Support

Makati City, National Capital Region (NCR), PH, 1225


Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Job Purpose

Responsible for supporting Channel Account Executive (CAE) on assigned Territory Partners / Distributors via email or over the phone. Identify any outstanding issues, fix them, coordinate request or make any necessary follow up to appropriate Departments such as Sales, Order Processing, Support, Pricing Operations, Marketing, Regional Sales Operations, IT or Partners / Distributors if needed.

This incumbent will report to Team Lead, Sales Operations, Manila and dotted line to Sales Operations Manager.

Main Duties
•    Responsible for all below 5K – Sub 5K Opportunities queries/request. 
Includes, but is not limited to:
o    Creates an Account in Salesforce if no existing record 
o    Creates an Opportunity 
o    Assist with Quoting and sends it to CAE for decisions and approvals 
o    Make sure to meet the SLA which is 24- 48 Hours

•    Ensuring that all Orders are being checked / handled on a timely manner. 
Includes, but is not limited to:

o    Margin not correct / updated
o    Partner / Distributor Contact Missing 
o    Ensure PO matches the quote amount
o    Follow Up Orders Cases
•    Identify and prioritize urgent Opportunities to help expedite the processing of orders
•    Responsible to follow up Renewals and Pipelines to Partners
•    Evaluate information provided by the Partners / Distributors and actioned accordingly.
•    Easily adapt to a fast-paced Environment and ability multi task.
•    Maintain requests according to the Departments Practices with the ability to prioritize multiple responsibilities
•    Effectively articulate the requirements, expectations and benefits of the Sophos Partner Program to assigned Channel Partners.
•    Assist the manager with projects, as needed and perform other duties as assigned
Skills & Experience

•    Knowledgeable with Salesforce.Com CRM and Sales Forecasting Systems
•    Proven experience of managing Channel Partners in a Technology Environment
•    Knowledgeable with Microsoft Excel 
•    A strong Team Player 
•    Must have good communications skills
•    Attends to Meetings in different time zones if needed
•    Must maintain confidentiality at all times
•    Willing to work AMERICAS hours 9PM-6AM



Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.




At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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