Sales Operations Support (1 Year Contract)

Makati City, National Capital Region (NCR), PH, 1225


Sophos Overview – Cybersecurity Evolved 
Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

Job Purpose

The Sales Operations Support will primarily run the Deal Registration desk for the region. This involves managing incoming requests, communicating clearly and efficiently externally and internally, approving or rejecting Deal Registrations based on a comprehensive set of rules and using judgement or seeking advice in unclear situations.
Reporting to Sales Operations Team Lead Manila, this position will also be required to cover a variety of ad hoc admin tasks. Examples of these will be; data updates, documentation of processes, assisting with sales quotes, writing basic reports and others of a similar nature.
Main Duties

•    Receive and process incoming Deal Registrations within a timely manner (SLA of 48hrs)
•    Cross-reference CRM info with Deal Registration requests
•    Create Accounts, Contacts and Opportunities within the CRM
•    Communicate politely and clearly to Sales internally and Partners externally
•    Assist in reporting and managing Deal Registration metrics
•    Provide support and guidance to Sales enquiries around Deal Registrations
•    Work effectively within a small team
•    Provide training and support to junior or new colleagues
•    Look up and update CRM information
•    Assist in other tasks as required


Skills & Experience


•    Has strong and confident communication skills - written, verbal
•    Has good MS office skills or similar package
•    Is able to follow rules and processes in a timely manner
•    Has good organization skills
•    Has a learning mindset
•    Be able to switch between tasks


Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.