Sales Operations Support 4

Makati City, National Capital Region (NCR), PH, 1225


Sophos Overview – Cybersecurity Evolved 
Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

Job Purpose

To be the first line of support in rendering quality assistance to each sales person that will enable them to book business with Sophos.  Sales Operation Tier 1 Support will be the liaison between internal department to fix issue, coordinate request and disseminate information among Sophos employee not limited to Sales, IT, Finance, Order Processing, Support, Pricing Operations, Marketing and Regional Sales Operations.


This incumbent will report to the Sales Operations Team Leader– Manila and dotted line to Sales Operations Manager. 


Main Duties
•    Ensuring that all tickets are being handled on a timely manner. Includes, but is not limited to:
    o    Deal Registration request
    o    NFR Renewals
    o    Partner Application
    o    Margin change requests
    o    Account and opportunity territory alignments
    o    Consolidation requests
    o    Providing individual quote support to reps
    o    Providing basic CRM training to reps
•    Easily identify and prioritize tickets according to the business needs.
•    Evaluate information collected from multiple resources, resolve conflicts and render high level of support.
•    Easily adapt to a very fast paced environment and ability multi task.
•    Proactively taking part in all Global Projects
•    Data Integrity, quality, validity and cleansing
    o    Analyze and clean CRM data by understanding Sophos business 
    o    Assist with data cleansing from company acquisitions
    o    Research and investigate data irregularities/anomalies
•    Maintain requests according to the departments practices with the ability to prioritize multiple responsibilities
•    Assist the manager with projects, as needed and perform other duties as assigned


Skills & Experience

•    Knowledgeable with Salesforce.Com CRM 
•    Proven experience of managing Channel Partners in a Technology Environment
•    Knowledgeable with Microsoft Excel 
•    A strong Team Player 
•    Must have good communications skills
•    Attends to Meetings in different time zones if needed
•    Must maintain confidentiality at all times
•    Willing to work APJ hours 9AM-6PM

Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.