Sales Operations Support 3

Makati City, Philippines Office
Job Requisition Number:  APSLS190

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com



Role Summary


To be the first line of support for Sales providing quality assistance that will enable them to book business with Sophos.  Sales Operation Tier 1 Support will be the liaison between internal department to fix issues, coordinate request and disseminate information among Sophos employee not limited to Sales, IT, Finance, Order Processing, Support, Pricing Operations, Marketing and Regional Sales Operations.


What You Will Do

  • Ensuring that all tickets are being handled on a timely manner. Includes, but is not limited to:
    • Quoting assistance and margin change request
    • Deal Registration
    • Incumbency
    • Account and opportunity territory alignments
    • Consolidation requests
    • Providing individual quote support to reps
    • Providing basic CRM assistance and training to reps
  • Easily identify, prioritize and process tickets according to the business needs & set KPI
  • Evaluate information collected from multiple resources, resolve conflicts and render high level of support
  • Easily adapt to a very fast paced environment and ability multi-task
  • Proactively taking part in all Global Projects
  • Data Integrity, quality, validity and cleansing
    • Analyze and clean CRM data by understanding Sophos business
    • Assist with data cleansing from company acquisitions
    • Research and investigate data irregularities/anomalies
  • Maintain requests according to the departments practices with the ability to prioritize multiple responsibilities
  • Assist the manager with projects, as needed and perform other duties as assigned


  • Knowledgeable with Salesforce.Com CRM and Sales Forecasting Systems
  • Proven experience of managing Channel Partners in a Technology Environment
  • Knowledgeable with Microsoft Excel
  • A strong Team Player
  • Must have above average communications skills
  • Flexible to attend to meetings in different time zones as needed
  • Must maintain confidentiality at all times
  • Willing to work EMEA hours 4:00 PM-1:00 AM
  • Reports to the Sales Operations Team Leader – Manila
  • Will support EMEA Regional Sales Operations



What’s Great About Sophos?

  • Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm


Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.


Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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