Sales Operations Analyst (Business intelligence)

Makati City, National Capital Region (NCR), PH, 1225


Sophos Overview – Cybersecurity Evolved 
Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

Job Purpose

This Business Intelligence contributor must be incredibly curious about gathering accurate, insightful information to make clear, data-driven business decisions. Attention to detail and the ability to communicate these details is extremely important. This person will support the business intelligence developers in testing and building business intelligence, automation, general support and administration. This person will be responsible for supporting the expansion of access to reporting and analytics information to all levels of the sales organization from executives to individual contributors.  The successful candidate will have the developer mindset, hands-on data analysis experience, and the desire to understand and collaborate with sales and other internal teams.


Main Duties

This individual contributor will be responsible for the following:
•    Work with BI developers to test report functionality, KPIs and UX 
•    Ability to maintain analytical dashboards (i.e. receive and integrate feedback)
•    Identify data warehouse (DW) and reporting defects, document them and verify fixes
•    Design, document and execute manual and automated test cases
•    Provide business intelligence related support to internal team members (i.e. fixing broken dashboards, data scrubs, communicating any data/invoice related issues)
•    Perform other duties as assigned
•    Team member will be required to work U.S. hours. In addition, team member may be required to coordinate globally and, therefore, take calls and meetings during non-traditional work hours.


Skills & Experience



Hard Skills
•    Sound understanding of data modeling, data quality and data profiling 
•    Advanced proficiency with Excel (functions, macros, pivot tables, PowerPivot)
•    Experience with data visualization tools such as Power BI, Tableau
•    Working knowledge of SQL statements and ability to validate data against the DW
•    Ability to leverage Salesforce CRM data


 Soft Skills
•    Strong analytical, organizational and problem-solving skills
•    Willingness and desire to learn new technologies quickly
•    Ability to work independently and collaborate with others at all levels of technical understanding
•    Good communication skills, positive attitude and team player
•    Willing to work on different time zones depending on business needs


Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.


At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.