Sales Operations Analyst

Makati City, National Capital Region (NCR), PH, 1225


Sophos Overview – Cybersecurity Evolved


As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

Job Purpose

The Sales Operations Analyst will be responsible for activities of the channel sales function to reach business targets and financial goals.  This is a vital role working cross-functionally not limited to Sales, Support, Orders, Finance, focused on increasing overall sales productivity.  He/she will manage all non-selling channels operational activities across Asia Pacific & Japan regions, providing close support to the APJ Channel leader and sales teams to ensure business continuity, managing systems, tools, reports, analytics.

This position reports to the Director of Sales Operations and Finance, APJ.  It is important that this position fosters close, cooperative relationships with leaders, sales management, sales & support teams and cross-functional teams across the business.   


Main Duties

  • Ensure the appropriate operation support mechanisms are in place to manage and meet the needs of the business
  • Direct responsibility will include a business consulting role, working closely with diverse user groups including senior and regional management, sales, marketing, finance, and legal to deliver timely, accurate and actionable business information
  • Tracking sales results versus individual objectives, maintaining and reporting channel sales and partner rebate plans, annual and monthly revenue tracking and reporting, ad hoc reporting, both top and bottom-line financial analysis
  • Coordinates sales forecasting, planning and budgeting processes used with the sales organization.  Proactively monitor and strives to maintain high levels of quality, accuracy and process consistency in the sales organization.
  • Proactively identify opportunities for sales process improvement, work closely with region channel lead to inspect partner process quality and implement change for improvement.
  • Monitors the accuracy and efficient distribution of sales reports and other business intelligence essentials to the sales organization.  Recommends revision to existing reports or assist in the development of new reporting tools as required.
  • Identify productivity trends across the region and use insight from reporting to create and drive efficient processes to improve productivity
  • Provide reporting and analytics support for the range of operational requirements- pipeline metrics, productivity metrics and KPIs. Use CRM-Salesforce and other systems to provide clear and concise data
  • Meet frequently with regional channel sales and sales ops leaders, to identify areas of improvement to increase productivity and overall partner satisfaction
  • All other duties as assigned


Skills and Experience

  • Bachelor’s degree in Business/Finance or equivalent experience preferred
  • 5+ years of relevant experience in sales operations in IT/software industry
  • Experience in SFDC crm tool is a must, other system tools (e.g. BI tool Cognos, Finance tool SAP) is a plus
  • Prior sales reporting experience in a partner centric environment
  • Demonstrated ability to work independently, multi-task in a fast-paced and evolving environment
  • Ability to gather, interpret and apply critical thinking to data to help make informed decisions.  And to think and influence both at the strategic and execution level to effectively prioritize multiple tasks, projects and deadlines simultaneously
  • Excellent analytical, trouble-shooting, decision-making, organizational, time management, collaboration, communication skills with key attention to details producing high quality work.
  • Experience in documenting process/methodologies is an added advantage
  • Proficient MS Excel, PowerPoint skills 


Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.


If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices please contact


At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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