Professional Services Engineer

Makati City, National Capital Region (NCR), PH, 1225


Sophos Overview – Cybersecurity Evolved 
Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.



Job Purpose

As a Professional Services Engineer, your primary responsibility will be to provide revenue generating, high quality technical services to Sophos partners and customers.  You will engage on large or complex engagements to architect and deliver Sophos solutions tailored to meet the customer’s unique security and environmental requirements. 
This incumbent will report to our Director, Sales Engineering.

Main Duties
•    Mastery of assigned technologies 
•    Identifying customer needs by probing to fully understand business and technical requirements
•    Authoring Statements of Works and other technical documents as required
•    Preparing, maintaining and submitting activity/progress reports and time recording/management reports in accordance with published procedures.
•    Acting as a Sophos "ambassador" to the customer 
•    Addressing customer questions in a comprehensive manner to ensure customer satisfaction
•    Supporting the sales process, where appropriate, by offering technical knowledge
•    Providing feedback to Product Development to enhance Sophos products
•    Set-up, installation, and configuration of Sophos products
•    Migrations, health checks, remediation of customer issues as a secondary focus
•    Authoring custom scripts, and contributing to other development work as required
•    Maintain accurate records of customer interactions
•    Designing and delivering customer training for Sophos products as part of engagement delivery

Skills & Experience

•    5 or more years of technical consulting or equivalent experience
•    Working to project/deliverable deadlines
•    Comprehensive experience with Software Deployment methods- GPO, BigFix, LanDesk, etc.
•    Network diagnostic tools including experience gathering and troubleshooting network issues using packet captures
•    Configuring and troubleshooting MS SQL and other transactional database technologies
•    Experience with scripting (SQL, Batch, PowerShell, Python, Bash)
•    Experience configuring email routing and web filtering technologies
•    Experience with directory services (LDAP, Active Directory), 

•    Enterprise implementation experience with Competitor Security Solutions
•    Experience configuring and managing security solutions -Enterprise (AV, Encryption, MDM Web) 
•    Experience with administration of distributed environments, Including MS, Apple and Linux/Unix clients
•    Experience with Mobile Device Management solutions and familiarity with Mobile Device OS
•    Experience working with certificates in the context of web filtering deployments
•    Experience with web site hosting and applications (Apache, IIS)
•    Experience developing visual representations of networks and providing written reports for compliance
•    Architect level knowledge of Public Cloud technologies - AWS & Azure



Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.




At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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