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Professional Services Engineer (Remote Deployment Engineer)

Makati City, National Capital Region (NCR), PH, 1225

Sales

Sophos Overview – Cybersecurity Evolved 
Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.
 

 

 

Job Purpose

As a Professional Services Engineer (Remote Deployment Engineer), you will work on time sensitive projects to deploy Sophos Endpoint to servers and user machines as part of the MTR Rapid Response service. It is critical to install Sophos Endpoint to all machines as part of the over-all effort to stop malicious actors from compromising the customer environment

Main Duties

•    Create and action a plan to deploy Sophos Endpoint to all machines in the customer environment
•    Learn and utilize specific endpoint deployment tools and techniques as part of installation plan
•    Deliver a strong customer service focus with commitment to excellence and the desire to delight customers 
•    Work with Sophos MTR Incident Response Lead to focus installation efforts on priority machines
•    Own and resolve all technical problems preventing installation of Sophos endpoint on supported platforms
•    Provide regular updates to project progress to MTR Incident Response Leads and customer with the goal of deploying to all machines in the customer environment

Skills & Experience

Essential 

•    Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies 
•    Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to install and configure Sophos software
•    Demonstrate a professional, calm, and expert manner at all times, while also being able to show leadership during stressful situations
•    Demonstrate good judgment and ability to make sound recommendations
•    Intermediate to Advanced technical skills including but not limited to: Active Directory, Networking and troubleshooting tools like Wireshark, Linux/Unix administration, MacOS administration, Microsoft Windows OS and Server administration including Domain Controllers and Group Policy Configuration
•    Knowledgeable on the following concepts: Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery
•    Basic to intermediate experience on product implementation:  pre-planning, understanding Scope of Work (SOW) and Change Control principles 

Desirable 
•    Experience with mass deployment tools (PDQ Deploy, GPO, SCCM, INTUNE and JAMF pro)
•    Experience with basic command line/batch file scripting commands (PowerShell, Python, BASH)
•    Experience with Virtualization (MS System Center Virtual Machine Manger and/or VMWARE)
•    Experience with SQL Administration
•    Understanding of Active Directory, Windows Operating System (in-depth) and other server roles and associated diagnostics, TCP/ IP, DNS, SMTP, and HTTP/HTTPS, SSL
•    Experience with Sys-internals tools such as process monitor & process explorer and packet capture tools like Wireshark, Putty
•    Knowledge of Windows server setup, deployment and Group policy editor. Knowledge of network security systems, intrusion detection systems, and data backup
•    Knowledge of Linux, Unix and Mac operating systems
•    Experience with cloud computing platforms, such as AWS, Azure and GCP
•    Intermediate knowledge on switch, firewall and VPN (Cisco, Palo Alto, Fortinet, Sonicwall)
•    Experience Azure, AWS, Vmware , Hyper-V and other cloud and on-prem virtualization software
•    Comfortable troubleshooting remote desktop connections to Windows, MacOS and Linux
•    Microsoft Exchange Administration
•    Bachelor’s degree in Computer Science or equivalent work experience
•    CompTIA Security+, Network+, MCP or MCSE certifications

 

 

 

Equal Opportunities
Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

 

 

 

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


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