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Cybersecurity (Network) Technical Support Engineer

Cork, IE

Technical Support

Sophos Overview – Cybersecurity Evolved

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

 

 

Sophos are a leading network and Endpoint security vendor who deliver high quality support to both our Partners and Customers. We are seeking talented Cybersecurity (Network) Technical Support Engineers with fluent language skills in either German, Italian or Spanish (in addition to English). You must be capable of delivering technical support in both languages. 

 

You are a technically minded individual and will have the opportunity to complement and develop existing skill sets by providing world class technical support to customers and partners for our cybersecurity products. You will join a dynamic and growing team with great room for growth and the opportunity to develop new technical and personal skills! 

 

Main Duties: 

  • Taking ownership of partner or customer’s reported issues from web, phone, chat and email sources and working closely with the customer/partner until it is resolved 

  • Documenting relevant information and ensuring that the customer is communicated in a timely manner regarding the overall progress of their issue 

  • Ensuring that customers are treated with highest degree of respect and driving operational excellence through quality closures and proper escalation of issues 

  • Working closely with internal teams on new technology introductions and keep up to date with new technologies 

 

Core Skills: 

  • Good technical knowledge and an understanding of IT Security concepts, including antivirus, networking and encryption technologies 

  •  Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email 

  • A strong customer orientation, excellent phone etiquette and an excellent work ethic 

  •  A background or experience in Networking 

  • Language skills – in addition to fluent English we are seeking candidates fluent in German, Italian or Spanish  

 

Desired Experience: 

  • Experience of installation, configuration and troubleshooting of Windows Desktop and Server operating systems, network firewalls and other networking equipment 

  • Equivalent combination of education and work experience with a demonstrated knowledge of fundamentals networking and systems principles including DNS, DHCP, VLANs, Subnetting, Routing Protocols, Email, SSO, Client Security and Antivirus 

  •  IT Professional certifications from Cisco, Microsoft, Sophos, ICS2, GIAC, Network+, etc is not essential but is preferred 

  • Knowledge of Virtualization, Linux and Windows systems is not required but could be an advantage 

 

The position can either be based at the Sophos offices in (Cork, Ireland) or (Wiesbaden, Germany) for German speakers. We are happy to discuss relocation assistance if you are a great match for our requirements. Please express your interest today or contact a member of the Sophos Talent team with any questions! 

 

Equal Opportunities

 

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


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