Sr. Professional Services Engineer

Burlington, MA, US, 01803




Sophos Overview – Security Made Simple

Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry-leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos — Security made simple.


Job Purpose

As a Professional Services, Senior Consultant, your primary responsibility will be to provide revenue generating, high quality technical services to Sophos partners and customers.  You will engage on large or complex engagements to architect and deliver Sophos solutions tailored to meet the customer’s unique security and environmental requirements. 


Main Duties

  • Mastery of assigned technologies
  • Identifying customer needs by probing to fully understand business and technical requirements
  • Authoring Statements of Works and other technical documents as required
  • Preparing, maintaining and submitting activity/progress reports and time recording/management reports in accordance with published procedures.
  • Acting as a Sophos "ambassador" to the customer
  • Addressing customer questions in a comprehensive manner to ensure customer satisfaction
  • Supporting the sales process, where appropriate, by offering technical knowledge
  • Providing feedback to Product Development to enhance Sophos products
  • Set-up, installation, and configuration of Sophos products
  • Migrations, health checks, remediation of customer issues as a secondary focus
  • Authoring custom scripts, and contributing to other development work as required
  • Maintain accurate records of customer interactions
  • Designing and delivering customer training classes for Sophos products

Skills & Experience


  • 5 or more years of technical consulting or equivalent experience
  • Working to project/deliverable deadlines
  • Comprehensive experience with TCP/IP routing and switching including datacenter and WAN topologies - AWS/Azure experience required
  • Network diagnostic tools including experience gathering and troubleshooting network issues using packet captures
  • Configuring and troubleshooting VPN tunnels including IPSEC, SSL and L2TP
  • Experience with FW configurations including Network Address Translations and formats of firewall rule types
  • Experience configuring email routing and web filtering technologies
  • Experience with directory services (LDAP, Active Directory)
  • Troubleshooting skills – qualification and priority assessment
  • Understanding of software development, release process and lifecycle
  • Ability to perform needs assessment, elicit customer requirements, and define project deliverables
  • Strong understanding of how organizations use security solutions
  • Excellent communication skills (verbal and written)
  • Excellent presentation/demonstration/teaching skills
  • Ability to travel frequently (50% max)


  • Enterprise implementation experience with OSPF/BGP
  • Experience configuring and managing Cisco network devices in a production environment
  • Experience with configuration of Linux based networking security appliances
  • Experience with authentication protocols (Kerboros,NTLM)
  • Experience working with certificates in the context of web filtering deployments
  • Experience with web site hosting and applications (Apache, IIS)
  • Experience developing visual representations of networks using interviews and networking device configurations
  • Architect level knowledge of Public Cloud technologies - AWS & Azure


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation


If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices please contact


At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Nearest Major Market: Boston

Job Segment: Consulting, Linux, Cisco, Cloud, Data Center, Technology