Senior User Experience Researcher

Burlington, MA, US, 01803


Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role Summary:

The Sophos UX organization is looking for a Senior UX Researcher to join our UX team. This position is for our Burlington office.  


Cybersecurity threats increase exponentially every day. IT security products have become as complex as the networks and devices they secure. More people with less training must protect more devices, systems, and networks in their enterprises, businesses, and homes in an increasingly complex world. Making the complex available to people is a UX issue.  


The Senior UX Researcher will conduct primary and secondary research and generative and evaluative research across the full range of products at Sophos.  They will work closely with our team of UX designers and researcher as part of the UX team. 


What You Will Do:

  • Plan and execute qualitative and quantitative research to understand users’ needs and goals for using Sophos products
  • Plan and run evaluative testing sessions to identify and prioritize likely problems and blockers to adoption in product UX
  • Run research and evaluation activities, observing and capturing insights and themes
  • Analyze findings and create reports from research activities, turning data into actionable insights for UX Design and Product Management teams
  • Present research findings and recommendations to project stakeholders
  • Collaborate with Product Managers, Dev and the UX team to have an awareness and understanding of product roadmaps, and possible discovery areas
  • Working with remote team members across multiple time zones


What You Will Bring:

  • At least 8 years of corporate work as a UX research or UX evaluation person or as a UX designer who has carried out research or evaluation as part of their role
  • A degree in psychology, behavioral sciences, human factors or equivalent experience
  • Experience in design, computer science, related technical field or equivalent experience a plus
  • Highly collaborative approach focused on finding solutions that can be implemented by product teams
  • Excellent interpersonal, communication, and teamwork skills
  • Experience with various methods including remote moderated/unmoderated testing, surveys, jobs-to-be-done, interviews, user observation, usability testing, concept validation.
  • Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Experience writing discussion guides, moderating sessions, note taking, analysis, and writing reports
  • Keen interest and knowledge of UX principles
  • Knowledge and understanding of Personas and their use in research and evaluation
  • Capable of deriving meaningful insight and actionable next steps from data
  • Passion for problem solving through user-centric design
  • Strong verbal and written communication skills
  • Organized, eager and fast learning – you do not need to have Cybersecurity experience, but you will learn and become very familiar with cybersecurity as part of your job
  • Experience of facilitating workshops including Design Thinking Workshops (nice to have)

What’s Great About Sophos?

  • Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm


Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.


Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunites at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Nearest Major Market: Boston

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