Senior Data Centre Operations Engineer

Burlington, MA, US, 01803

Information Technology

Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry-leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos is cybersecurity made simple.

 

Job Purpose

CIS is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, data centres, storage, backups firewalls and networking.

 

Main Duties

  • Carry personal responsibility for high quality changes to a live IT infrastructure
  • Manage key operational systems on which millions of customers depend
  • Create estimates and work plans then deliver according to those plans in an agile manner
  • Participate in a 24/7 on-call rotation
  • Occasionally carry out changes outside of normal working hours
  • Monitor existing infrastructure, identify areas of weakness and propose improvements
  • Take corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and Sophos Labs during working hours
  • Escalating where appropriate
  • Act as an incident manager ensuring an issue is resolved and helping co-ordinate multiple resources
  • Publish Software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with manager

 

Experience

  • Command line configuration and troubleshooting in a Linux environment – sys-admin role
  • Troubleshooting/Support/problem management experience
  • Familiarity with software development and/or DevOps practices
  • Familiarity with Apache and/or IIS Web Server Configurations
  • Working to deadlines on large projects
  • Creating and maintaining technical hand-over documentation
  • Working in a change control environment
  • Experience running small projects
  • Database administration knowledge
  • Programming skills and experience using either perl or python.
  • Working in ITIL based environment
  • Providing out-of-hours emergency support
  • Working in a global environment with teams in numerous time zones
  • Use of Puppet or chef auto-deployment tools

 

Skills

  • Unix and/or Windows system administration at a scale of hundreds of machines
  • Shell, perl, python scripting
  • IP networking - LAN & WAN
  • Amazon Web services
  • Vmware, ESX, Vcenter
  • Database knowledge e.g. MySQL, MS SQL
  • Ability to grasp new technology
  • Strong communication skills both verbally and in writing
  • Understanding IT security and defence in depth approach
  • Knowledge of malware/spam/network threats
  • Negotiation
  • Influencing

 

Qualifications

  • Red Hat or Linux certification
  • AWS Certified Solutions Architect – Associate or equivalent experience

 

Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

 

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

 

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


Nearest Major Market: Boston

Job Segment: Database, Cloud, Data Center, Linux, SQL, Technology

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