Program Manager, Peer Reviews

Burlington, MA, US, 01803

Marketing

Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry-leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos — Security made simple.

 

Job Purpose

If you’ve ever used Yelp to choose a restaurant, you know the power of customer reviews to influence your decisions. Every day, customers of Sophos and our competitors post product reviews at sites like Gartner Peer Insights, Capterra, and G2. As Program Manager, Peer Reviews, you will ensure that Sophos’s products and brand are reflected well on these sites. You will also engage with the customers who post reviews and share what you learn with the rest of the organization.

 

Main Duties

  • Work with other teams, including marketing operations, communications, field marketing, and sales, to build and manage a pipeline of customers willing to post high-quality reviews.
  • Follow up with reviewers about their concerns and to solicit additional feedback; share collected feedback with product management, support, and other teams.
  • Monitor incoming product reviews and, where necessary, work with the sites to ensure inappropriate and poor-quality reviews are removed or reclassified.
  • Collect data and report on the peer reviews program, including pipeline effectiveness, product ratings, recurring review themes, etc.
  • Establish and maintain strong working relationships with the account managers at the review sites.
  • Ensure Sophos marketing copy and product information are kept up to date on review sites.
  • Continuously monitor the dynamics of the peer reviews industry and gather feedback from customers, sales, and partners about which sites are most important for Sophos.

 

Skills & Experience

  • 3-5 years prior experience in marketing or a related field; experience in information security or another high-tech industry is a plus
  • Excellent organizational, planning & prioritization skills
  • Strong communication skills, both written and oral
  • Proficient with MS Office and online research
  • Experience tracking and reporting on metrics/data
  • Bachelor’s degree or equivalent preferred

 

Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation

 

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices please contact dataprotection@sophos.com

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


Nearest Major Market: Boston

Job Segment: Information Security, Technology

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