Corporate Receptionist/Office Administrator

Burlington, MA, US, 01803


Sophos Overview – Cybersecurity Evolved

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.


Job Purpose

The Facilities department has the distinct advantage of working with all Sophos departments and employees around the globe. As such, the Facilities role presents a unique opportunity to rely upon and develop a whole range of skills to keep the Burlington office running as efficiently as possible. You’ll become the “go-to” person in the office, allowing you to interact with employees from all disciplines, which means there is rarely a dull moment. The ideal candidate will have great people skills as well as possess the organizational and problem solving skill to help wherever possible. There are tons of opportunity in this role to explore aspects of the job and business that interest you, and to cultivate skills that align with your future career ambitions.


Main Duties

  • Corporate reception and front of house duties, including greeting all employees, visitors, interviewees, new hires and customers. Coverage includes lunch hours, and any holidays and sick days the receptionist is away, and in other circumstances as required.
  • Working with reception to monitor Inventory, ordering, and stocking of all food and beverages for the site’s kitchenettes.
  • Raise purchase orders for sites across the region. Tracking the Purchase orders through goods receipting and payment, and reporting budgetary numbers to Facilities Managers.
  • Facilities vendor management -- tracking spending in relation to budget and maintaining quality control of services.
  • Work with reception to manage and issue ID cards working with Global Access Control to assign appropriate access levels to employees, and distribute visitor and contractors passes as necessary.
  • Manage Jira Facilities ticketing system for the North American region. Follow up facilities related queries from site and employees, recording incidents in online ticketing system. Work with other sites’ facilities personnel in the region to close tickets.
  • Maintain basic stationary and workstation equipment for office as approved by regional facilities managers and order out of scope items on requestor’s cost center.
  • Assist with office moves where required and ensure layout of office is up-to-date.
  • Work with reception to oversee all meeting room and conference room setup on site. Ensuring rooms are presentable, have the correct equipment and standardized furniture, whiteboards are cleared.
  • Organize catering and department lunches as requested on the relevant cost centers.
  • Coordinate with Reception, HR, IT and Executive Assistants during Senior Management Team visits to ensure senior leaders have a seamless experience on site.
  • Ensure the office is presentable. Communicate cleaning requirements to landlord to maintain high.
  • To undertake any other responsibilities that are required to ensure the office runs smoothly and efficiently
  • Carry out necessary risk assessment & audits to provide effective Health and Safety advice in line with local and state legislation.
  • Organize office information on internal Facilities Hub site for office location, including an up to date Visitors’ guide.
  • Gather feedback from clients to identify areas for improvement within service offering.
  • Undertake periodic process/system audits to ensure effectiveness and to identify areas for improvement.
  • Gather information for environmental and COPE reporting among all North American sites to submit to global facilities.
  • standard of cleanliness.
  • Work with the Health and Safety Committee to ensure safety of SOPHOS employees, site guests and contractors.


Skills & Experience

  • Customer focused to build relationships with clients.
  • Interpersonal skills to be able to liaise with a wide range of individuals including clients and visitors to manage their expectations in a professional manner.
  • Understand the security needs of business and the impact it has.
  • Set priorities for individual work load.
  • Organized to ensure all contractual obligations are covered.
  • Demonstrates a willingness to learn and undertake training.
  • Health and safety training, including first aid training an asset.
  • Previous background in Facilities Management advantageous.
  • People management skills 


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.


If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Nearest Major Market: Boston