Business Systems Analyst

Burlington, MA, US, 01803

Information Technology

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role Summary

This role offers the opportunity to work in an exciting, open, and collaborative environment as part of the IT Applications Business Engagement Team. The team works closely with business stakeholders on design, implementation and maintenance of IT systems and business solutions supporting Sophos’ Sales, Marketing and Channel Partner organizations. Our team uses Agile development methods to manage projects and is focused on delivering straightforward, high quality, intuitive systems and processes that are built with both the present and future in mind.


What You Will Do

  • Serve as a liaison between the internal business stakeholders and the IT Technical development team, ensuring that business processes and requirements are unambiguous, testable, measurable and articulated in a manner that allows the technical team to propose, estimate, construct and deliver appropriate solutions.
  • Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas under our responsibility that is equal to or exceeding those of our colleagues operating the business.  Take ownership and make recommendations on business requirements and solutions that increase value to the customer (both internal and external).
  • Assist in leading requirements gathering activities, including translating business needs into detailed business requirements documents, use cases and systems interaction diagrams.
  • Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them.  Ensure requirements and solutions proposed map clearly to objectives established.
  • Analyze business requirements and, working with technical architects and development teams, verify that developed solutions are achievable, meet the scope and quality expectations of key business stakeholders, and are consistent with IT design concepts.
  • Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
  • Assess and collate information on functional specifications for existing and future versions of both internal and commercial applications in use.  Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
  • Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.  Run backlog prioritization sessions working closely with business stakeholders to manage the backlog of requests.


What You Will Bring

  • Degree in Information Technology, business-related subject, or equivalent.
  • 3-5 years of experience in a business analyst or related role.
  • Excellent verbal and written communication skills and high attention to detail.
  • Knowledge of industry standard methodologies, tools and processes for business and process analysis.
  • Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
  • Experience writing acceptance criteria intended to verify achievement of documented requirements and established success criteria.
  • Evaluation of technical and functional specifications and their cohesion.
  • Ability to learn, assess, and determine optimal ways to leverage off-shelf enterprise solutions, via a combination of configuration and, where needed, customization.
  • Experience with and/or knowledge of Agile Software Development methodologies desirable
  • Domain expertise in supporting sales technologies such as but not limited to CRM, CPQ and Order management. 
  • Willingness to learn new technologies and wear multiple hats.
  • Self-driven individual with strong initiative who will take ownership throughout project lifecycle.
  • Drive best practice business processes and solutions.
  • Ability to prioritize and work well in a fast-moving environment with competing demands.
  • Experience with Salesforce.com desirable.
  • Experience with Impartner a plus.

What’s Great About Sophos?

  • Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm


Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.


Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunites at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Nearest Major Market: Boston

Job Segment: Systems Analyst, Business Analyst, Cloud, CRM, Technology