Sales Operations Manager

Budapest, HU, 1117


Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.



The Sr. Manager, Sales Operations will manage a team of Sales Operations and Renewal Operations Specialists in Budapest, Hungry.

The position is responsible for hiring, training, staffing, and managing a new Sale Operations team that will support theatre-based Sales Operations, global sales teams, and partners. The team will, at first, have two primary responsibilities: 1) Support local sales operations teams and sales teams as needed; and 2) Support renewals through analytics, reporting, creating quotes and tracking renewals performance.   


Tasks and Responsibilities

  • Working with the VP of Global Sales Operations, develop a practice to support the subscription renewals business through better analytics, providing tracking and updates, assist with renewal quotes and measure renewals performance at the global, theatre and region level
  • Work with Sales Leaders to understand and be able to interpret renewals performance
  • Manage day-to-day activity of the Sales Operations analyst in support of regional sales operations functions (primarily in EMEA and Americas).
  • Work in partnership with the Sales Operations and Sales Management team and ensure that the appropriate operational support mechanisms are in place, well managed and meet the needs of the business
  • Develops, maintains, and manages detailed project plans, action items, and major milestone timelines for all assigned projects.
  • Monitor and creates project deliverables.
  • Monitor and review project progress and timelines; adjust schedules and plans as needed and identify and resolve issues to ensure project success.
  • Manages project status and information in the form of formal briefings, project update meetings, and written, electronic and graphic reports.
  • Manage, monitor, review, and report regional activity against Key Performance Indicators, identifying trends and any issues and raise with the Sales Managers
  • Identify productivity trends within the team and within sales and use insight from reporting to create and drive efficient processes to improve productivity
  • Carry out weekly, monthly, and quarterly review of renewals forecast for the region. Work with Finance and Sales Managers to generate forecasts and assess, interpret, challenge and support accordingly.
  • Work collaboratively with the Sr. Director of Reporting and Analytics to develop reporting that can be consumed across various teams and stakeholders and provide reporting and analytics for the range of operational requirements- forecast and forecasting process, pipeline metrics, productivity metrics and KPIs. Use internal CRM (Salesforce) and other systems to provide clear and concise data
  • Maintain update knowledge of Sales Operations skills and methodologies
  • Participate with global team in annual planning and strategy


Skills we are looking for

  • Analytical - understands data, how to develop insightful analytics and instinct to know when to base decisions from findings and when to question them
  • Experience supporting a global organization
  • Intellectually curious
  • Has strong and confident communication skills - written, verbal and presentation (English)
  • Excellent at report design
  • Additional language from the Region is useful
  • Can present information in a clear and structured way
  • Can evaluate and set priorities appropriately
  • Uses critical thinking
  • Has excellent MS office skills or similar package
  • Has a learning mindset
  • Experience: 3 years of management experience and 5+ years of experience in Sales Operations or FP&A, preferably in the software / SAAS industry
  • Working Knowledge of Salesforce Sales Cloud, PowerBI
  • Location: Budapest


What Sophos Offers 


  • Collaboration - We do not expect you to solve all the problems yourself. You will join a team that is diverse, full of junior, senior, principal research scientists and engineers, all working together to solving hard problems. You will have the opportunity to write blogs, attend internal journal clubs, publish and present at industry and academic conferences and collaborate with team members experienced in the field and academia. 

  • Friendly group culture - Everyone on the team contributes to the overall group's decision making, plays a role in the architecture of systems and is encouraged to manage their responsibilities. We actively work on building a cohesive overall AI team that encourages close direct collaboration between engineers and researchers, as well as have a very flat managerial structure with a direct line of communication to all managers and team members. 

  • Work-life balance - We are a distributed remote team and understand the need to balancing personal life with work. You can choose between working from any of our offices, working directly from home, or both. 


Equal Opportunities & Privacy

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Job Segment: Cloud, CRM, Technology