Associate IT Operations Engineer (m/f/d)

Budapest, HU, 1117

Information Technology

Sophos Overview – Cybersecurity Evolved

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

 

 

IT Support Specialist Level 2 (L2) works as part of the Global Service Management Team and is responsible for providing IT Customers with effective support and assistance across all aspects of the businesses IT needs.  Additionally this role is requested to travel regularly, and in special conditions with very short notice to other locations in the EMEA region.

 

The position is responsible for supporting and maintaining the organisations environment, currently Microsoft Server and Desktop operating systems and the Microsoft Exchange environment, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Working as part of the Global Service Management Team this role will have specific responsibility for the effective management and improvement of the Incident Management and Service Request Processes.

Working with Customers, colleagues and suppliers, on a variety of support environments, different infrastructure projects, operational and geographical areas your key responsibilities will include:

 

Incident and Service Request Management

Managing through to resolution, Incident and Service Request Tickets in accordance with the Sophos Incident Management Policy and Process. This includes, but is not limited to, detection, recording, analysis, diagnosis, and either resolution or escalation of tickets.

Be an effective interface between Customers, Internal Support Teams and 3rd Service Providers.

 

Managing Workload

It is expected that L2 Specialists manage your day to day tasks effectively ensuring that work is completed according to priority and completed within the agreed Service Level Agreements.

 

Special Conditions

Some out of hours work when necessary

Required to travel within regions or globally on regular basis (50-70% of work time)

Participation in on call support rotation may be required

 

Experiences:

Essential

  • Experience working in an L1 and L2 role
  • Previous experience of providing IT support in a fast paced, dynamic corporate environment.
  • Security – Anti Virus, Encryption (Bitlocker), awareness in password policies and Malware
  • Active Directory - creating and managing users accounts, creating and managing distribution/security groups
  • Windows - 7,8 & 10
  • Exchange - 2013
  • Hardware – Laptops, Desktops, Printers, Mobile Phones, peripherals

 

Desirable

  • Skype for Business
  • VOIP / Telephony
  • Microsoft Products (Office/Teams)
  • Sophos Products
  • Apple hardware and products
  • Linux/Unix
  • Audio/ Video conferencing (Zoom)
  • Mobile phone management
  • Remote Support tools (MS RDP / LogMeIn)

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


Job Segment: Telecom, Telecommunications, System Administrator, Unix, Linux, Technology

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