Senior Technical Trainer

Bangalore, India Office
Technical Support
Job Requisition Number:  INSUP448

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role Summary

We are in search of an energetic, passionate, and uniquely talented individual to join our Global Technical Support Training team. Our training team helps to ensure that our support teams are prepared to provide high quality technical support for our advanced Cybersecurity products to ensure that our customers remain secure and protected. As a team member, you’ll be involved in all aspects of our technical training program - from design, development, and to delivery, all in an open and collaborative environment. This is an excellent opportunity to immerse yourself in a global technical training team that supports an industry leading security product. Our team is comprised of experienced technical training professionals using the latest tools, technologies, and industry best practices. Success in our industry requires a team culture with a healthy “continuous improvement” mindset and the ability to work in a fast-paced environment.


What You Will Bring

If you have skills and experience with the following:

  • Hands-on experience using or teaching security products, such as Firewalls, web or email security filters, Endpoint desktop/server anti-malware, Cloud Platforms like AWS, Azure, etc..
  • Ability to assess technical requirements and propose appropriate solutions.
  • Exceptional interpersonal and communication skills, both spoken and written English; proficiency in additional languages is a plus.
  • Excellent organizational and time-management abilities.
  • Thrive in a multitasking environment and can adjust priorities on the fly.
  • Then you may be a great fit here at Sophos, and we would like to learn more about you.
  • Even better if you have the following, but don’t worry if you don’t. We will teach you.
  • Experience working with Learning Management Systems, and onboarding programs
  • Experience with software to create computer based training, such as Camtasia, Adobe Captivate, Articulate
  • We can’t do the vital work we do without our amazing employees. This is an excellent opportunity to join a company where you can use your skills to do really good things.


What’s Great About Sophos?

  • Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm


Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.


Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.