Senior Professional Services Engineer

Bangalore, India Office
Job Requisition Number:  INSLS89

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Role Summary

At Sophos, we operate at the cutting edge of technology, protecting businesses worldwide against complex threats, viruses and spam. We build high quality software security products in a fast-paced, nimble environment and we have been doing it for over 20 years. Join us to help our customers protect their business and meet compliance needs. As a Senior Professional Services Engineer, you will work on time sensitive projects to deploy Sophos Endpoint to servers and user machines as part of the MTR Rapid Response service. It is critical to install Sophos Endpoint to all machines as part of the over-all effort to stop malicious actors from compromising the customer environment.


What You Will Do


  • Create and action a plan to deploy Sophos Endpoint to all machines in the customer environment
  • Learn and utilize specific endpoint deployment tools and techniques as part of installation plan
  • Deliver a strong customer service focus with commitment to excellence and the desire to delight customers
  • Work with Sophos MTR Incident Response Lead to focus installation efforts on priority machines
  • Own and resolve all technical problems preventing installation of Sophos endpoint on supported platforms
  • Provide regular updates to project progress to MTR Incident Response Leads and customer with the goal of deploying to all machines in the customer environment


What You Will Bring


  • Five (5) or more years of technical consulting or equivalent experience
  • Experience working with complex, time-sensitive projects/deliverables deadlines
  • Understanding on product implementation:  scoping, pre-planning, execution and change control principles
  • Ability to perform needs assessment, elicit customer requirements, and define project deliverables
  • Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to install and configure Sophos software
  • Excellent presentation/demonstration/teaching skills
  • Demonstrate continuous professional, calm, and expert demeanor, while also being able to show leadership during stressful situations
  • Demonstrate good judgment and ability to make sound recommendations
  • Comprehensive experience with Software Deployment methods- PDQ Deploy, GPO, SCCM, BigFix, LanDesk, INTUNE and JAMF Pro etc.
  • Configuring and troubleshooting MS SQL and other transactional database technologies
  • Ability to script (SQL, Batch, PowerShell, Python, Bash)
  • Knowledgeable on the following concepts: Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Firewalls, Antivirus and Disaster Recovery
  • Familiarity with directory services (LDAP, Active Directory, Certificates),
  • Experience with Virtualization (MS System Center Virtual Machine Manger and/or VMWARE)
  • Experience with SQL Administration
  • Understanding of Windows Operating System (in-depth) and other server roles and associated diagnostics, TCP/ IP, DNS, SMTP, and HTTP/HTTPS, SSL
  • Experience with Sys-internals tools such as process monitor & process explorer and packet capture tools like Wireshark, Putty
  • Experience Azure, AWS, Vmware , Hyper-V and other cloud and on-prem virtualization software
  • Comfortable troubleshooting remote desktop connections to Windows, MacOS and Linux
  • Skilled working with certificates in the context of web filtering deployments
  • Experience with Windows server setup, deployment and Group policy editor.
  • Extensive experience with network diagnostic tools including insight into gathering and troubleshooting network issues using packet captures
  • Knowledge of configuring email routing and web filtering technologies
  • Knowledge of Mobile Device Management solutions and familiarity with Mobile Device OS
  • Knowledge of web site hosting and applications (Apache, IIS)
  • Knowledge of network security systems, intrusion detection systems, and data backup
  • Knowledge of Linux, Unix and Mac operating systems
  • Experience with cloud computing platforms, such as AWS, Azure and GCP
  • Intermediate knowledge on switch, firewall and VPN (Cisco, Palo Alto, Fortinet, Sonicwall)
  • Bachelor’s degree in Computer Science or equivalent work experience
  • Microsoft Exchange Administration
  • CCNA, CCNP, CompTIA Security+, Network+, MCP or MCSE certifications


What’s Great About Sophos?

  • Our people are what makes Sophos special – we demonstrate shared vision, talent, innovation, and creativity, all of which are accompanied by a great sense of fun and team spirit.
  • Employee-led diversity and inclusion groups that build community within Sophos and provide internal education and advocacy (eg. Sophos Women in Tech group to improve gender parity, encourage gender-balanced leadership, and support career progression at Sophos)
  • Sophos Environment Network and employee challenges to contribute to sustainability and reduce our environmental footprint
  • Annual commitment to charity and fundraising across our global sites and volunteer days for employees to give back to local communities
  • Global trivia competitions to keep our minds sharp
  • Global Mental Health days off work for all Sophos to help employees relax and recharge
  • Monthly employee wellbeing webinars and training to support employee health and wellbeing
  • Employee rewards and thanks, such as our free annual subscription to Calm


Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.


Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunites at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.