Security Operations Manager

Bangalore, KA, IN, 560103

Technology Office

<span lang="EN-GB" style="font-family:"Arial",sans-serif">Sophos Overview – Cybersecurity Evolved

<span lang="EN-US" style="font-family:"Arial",sans-serif">Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

<span lang="EN-GB" style="font-family:"Arial",sans-serif">Job Purpose

<span lang="EN-US" style="font-family:"Arial",sans-serif">Sophos is seeking an experienced and motivated Security Operations Manager to support its Managed Threat Response customers. The successful candidate will be responsible for the operational management and effectiveness of the Security Operations Center and its threat analysts. This involves overseeing the day-to-day activities of the team, mentoring analysts, and ensuring the strategic and operational mission of the MTR team is fulfilled.


<span lang="EN-GB" style="font-family:"Arial",sans-serif">Responsibilities

  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Deliver best-in-class monitoring, detection and response services to Sophos Managed Threat Response customers
  • <span lang="EN-US" style="font-family:"Arial",sans-serif">Lead Security Operations team (Senior and Junior level threat analysts, Team Leads) to ensure timely, consistent, and high quality 24x7x365 service delivery
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Oversee operational efforts to identify, investigate and neutralize cyber threats within our customers’ environments
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Drive established policies, procedures and standards as a means of producing repeatable outcomes as they relate to Managed Threat Response goals and objectives
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Develop operational shift schedules to ensure sustained coverage of Security Operations Center
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Evaluate Key Performance Indicator metrics to determine operational efficacy and capacity
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Perform team member assessment, development and implementation of continuous improvement practices
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Lead projects related to operational improvements of the Managed Threat Response service delivery
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Support Sophos Sales teams to drive retention and growth of Sophos’ customer base
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Facilitate excellence in customer experience to set Sophos apart from its competitors
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Build and foster relationships with key stakeholders, business leaders and technology teams internal to Sophos
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Demonstrate excellent problem-solving skills which contribute to resolution of customer issues
  • <span lang="EN-GB" style="font-family:"Arial",sans-serif">Maintain current knowledge of industry trends and competitive products



<span lang="EN-US" style="font-family:"Arial",sans-serif">Skills & Experience

  • <span lang="EN-US" style="font-family:"Arial",sans-serif">5+ years of experience within a cybersecurity environment; 3+ years of experience in a leadership role
  • <span lang="EN-US" style="font-family:"Arial",sans-serif">Bachelor’s in information technology, Computer Science or a related field; or relevant, commensurate work experience
  • <span lang="EN-US" style="font-family:"Arial",sans-serif">Experience in a security operations center, or similar environment, and identifying indications of compromise or attack and responding to incidents
  • <span lang="EN" style="font-family:"Arial",sans-serif">Excellent customer service skills
  • <span lang="EN" style="font-family:"Arial",sans-serif">Strong ability to handle high-pressure situations in a productive and professional manner
  • <span lang="EN" style="font-family:"Arial",sans-serif">Excellent documentation and communication skills
  • <span lang="EN" style="font-family:"Arial",sans-serif">Endpoint and network security experience; IDS, IPS, EDR, ATP, Malware defenses and monitoring experience
  • <span lang="EN" style="font-family:"Arial",sans-serif">Threat hunting experience
  • <span lang="EN" style="font-family:"Arial",sans-serif">Knowledge of common adversary tactics and techniques, e.g., Mitre ATT&CK framework


<span lang="EN-GB" style="font-family:"Arial",sans-serif">Equal Opportunities

<span style="font-family:"Arial",sans-serif">Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

<span style="font-family:"Arial",sans-serif">If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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