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Associate IT Operations Engineer

VA, US, 20190

Information Technology

Sophos Overview – Cybersecurity Evolved

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

 

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by Sophos Labs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

 

IT at Sophos delivers world-class IT applications, infrastructure, and services, enabling the delivery of the company vision and strategy. This department is led by a leadership team with extensive experience leading IT functions in the security industry, and our technical contributors are widely held as industry experts in their domain. We consistently encourage innovation and agility to foster best in class solutions. As a member of this team, we are committed to investing in your professional development to ensure you have opportunities to advance in your career.

 

Job Purpose

This role is part of our Services team which is responsible for the support of all Sophos’s 3500 internal Customers 24 hours a day, 7 days a week across 45 global locations.

As an IT Associate Operations Engineer, responsible for supporting and maintaining the organisations environment, currently Microsoft Server and Desktop operating systems and the Microsoft O365 environment, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. We are a global company operating out of 27 countries.

 

Main Duties

  • Communicate with customers, keeping them informed of progress and changes.
  • Interface between customers, internal support and service providers
  • Technical assistance for hardware, software and applications
  • Provide escalation support for service desk incidents, service request, and changes.
  • Maintain documentation and execute the development of procedures.
  • Focus on operational excellence
  • Provide on-call support when needed.
  • Required to regularly travel to other key Sophos sites globally.

 

Equal Opportunities

Sophos is committed to equal opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, color, age, disability or sexual orientation.

 

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


Nearest Major Market: Washington DC

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