IT Operations Engineer

Bangalore, KA, IN, 560103

Information Technology

Sophos Overview – Cybersecurity Evolved

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

IT security is hot right now; don’t believe me just check the news! For most it’s too hot to handle, for those up for the challenge please keep reading.


IT is at the heart of what Sophos do. They are an integral part of the business that has seen significant investment in systems, processes and people; and are central to the continued double-digit growth and success of Sophos.


This role is part of our IT Platforms team which provides technical leadership for our IT server infrastructure. We have an ambitious program to transform our landscape over the next few years, focused on bringing in the latest technologies and innovations. This year the team are delivering a big uplift to our backup infrastructure that will see the elimination of tapes in addition to delivering a $1m investment in our server estate. The successful candidate will be at the center of a number of exciting initiatives with many opportunities to contribute and open doors for even bigger next steps.


As an Infrastructure Engineer you will be responsible for managing and maintaining all aspects of our IT server infrastructure whilst supporting our projects to transform our IT organization. This will include working with the following technologies; Windows 2016 server, VMWare virtualization, AWS, NetApp storage and cloud backup services. Within this role you will be focused on ensuring smooth operation of these technologies across the business with a desire to see continual improvement.  The role holder will be able to support their technical decisions with a detailed explanation as to their course of action. The role holder will contribute to high profile IT projects within Sophos and be expected to drive change within the team.


Our end vision is to provide our business with a consumption-based approach to compute, and the associated technologies, that is accessible and frictionless for our employees. The focus is on modernizing our environment, replace our legacy processes and systems with innovative technologies which secure our services.


We are a global company operating out of 27 countries and operational for 22 hours per day. This role will require out of hours support and occasional weekend working.


Main Duties


  • Windows 2016/2012 System Administration
  • VMWare administration such as patching, health, monitoring
  • Compute and Storage capacity management
  • Automation of repeatable tasks through Powershell and Ansible
  • Creating and commissioning new services in AWS using Cloudformation
  • Managing and configuring server backup policies and schedules
  • Responsible for operational excellence and maintaining the uptime and availability of services
  • Troubleshoot incidents across all aspects of the IT server infrastructure, including leveraging technical tools to analyse issues
  • Support and train peers and junior engineers in your area of expertise


Skills & Abilities



  • Windows 2012/16
  • VMWare ESXi6.+
  • Deep technical expertise in at least one of the following technologies:
    • Backup – Commvault
    • Storage – NetApp, Tintri
    • Virtualization – Hyper-V, Virtualbox
    • Cloud compute – AWS
    • Automation Tools – Powershell, Ansible, PowerCLI
  • Must have strong communication skills
  • Must be a team player and have passion for technology
  • Understanding of how TCP/IP functions and how some of the core services such as DNS and DHCP work and their practical uses
  • Must have understanding of core networking technologies such as OSI
  • Experience providing technical input into multiple projects
  • Ability to produce high quality technical documentation including;
    • Standard operating procedures
    • Knowledge base articles
    • Detailed troubleshooting documentation


Equal Opportunities

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.  If you have any questions about Sophos’ data protection practices please contact

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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