System/ Cloud Engineer

Ahmedabad, GJ, IN, 380006


Sophos Overview – Cybersecurity Evolved

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

Duities & Responsibilites: - 

As a Systems Administrator you will:

Responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. Monitor the systems on a 24X7-shift basis, take action on resolving issues and follow defined escalation paths. 

Support Scope

  • Participate in a regular 24X7 shift rotation
  • Monitor the CIS infrastructure per defined procedures
  • Acknowledge alerts and start the incident process
  • Apply first level resolution procedures as documented and follow documented escalation procedures for incidents
  • Act as a first point of contact for Tech Support, IT, Labs and qualify their requests.

Technical Requirements

  • Experience working in systems administration with Windows and Linux
  • Experience providing user support and system troubleshooting
  • Knowledge of Cloud computing

Functional Requirements

  • Ability to communicate clearly, verbal and written
  • Good customer service skills
  • Awareness of newest and latest technologies
  • Displays strong desire to learn new technologies

Professional Development

  • Continue to develop skills via self-study or classes to enhance performance.


  • Action Oriented
  • Problem Solving
  • Communication
  • Customer Focus


Customer Focused

  • Customers are pleased with the responsiveness and professionalism
  • Users are knowledgeable on how to use IT supported systems


  • Results are achieved within the agreed timeframes that are compliant with the project’s standards and quality program


  • Tickets are closed quickly but resolved with quality.


  • Regulatory controls, information security guidelines, and company policies are effectively managed and monitoring reveals no deficiencies


Consistently update development plan with manager.



Equal Opportunities:- 

Sophos is committed to equality opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 


If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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