Data Centre Operations Technician

Ahmedabad, GJ, IN, 380006

Finance

Sophos Overview – Cybersecurity Evolved

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

Duities & Responsibilites:- 

 

As a Systems Administrator you will:

Responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. Monitor the systems on a 24X7-shift basis, take action on resolving issues and follow defined escalation paths. 

Support Scope

  • Participate in a regular 24X7 shift rotation
  • Monitor the CIS infrastructure per defined procedures
  • Acknowledge alerts and start the incident process
  • Apply first level resolution procedures as documented and follow documented escalation procedures for incidents
  • Act as a first point of contact for Tech Support, IT, Labs and qualify their requests.

Technical Requirements

  • Experience working in systems administration with Windows and Linux
  • Experience providing user support and system troubleshooting
  • Knowledge of Cloud computing

Functional Requirements

  • Ability to communicate clearly, verbal and written
  • Good customer service skills
  • Awareness of newest and latest technologies
  • Displays strong desire to learn new technologies

 

Professional Development

  • Continue to develop skills via self-study or classes to enhance performance.

Competences:- 

  • Action Oriented
  • Problem Solving
  • Communication
  • Customer Focus

 

Meesures-

 

Customer Focused

  • Customers are pleased with the responsiveness and professionalism
  • Users are knowledgeable on how to use IT supported systems

Execution

  • Results are achieved within the agreed timeframes that are compliant with the project’s standards and quality program

Accountability

  • Tickets are closed quickly but resolved with quality.

Integrity

  • Regulatory controls, information security guidelines, and company policies are effectively managed and monitoring reveals no deficiencies

Teamwork

Consistently update development plan with manager

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


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