UX Research & Development

Abingdon, GB, OX14 3YP


Sophos Overview – Cybersecurity Evolved

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

If you are inspired by the huge scope of UX in cybersecurity, excited by an opportunity to do good in a meaningful way, want to be part of an industry-leading company, and be welcomed in a talented and diverse set of UX peers, then Sophos UX is your home. You do not need to have Cybersecurity experience, but you will learn and become very familiar with cybersecurity as part of your job


The role

The UX Research and Evaluation role will be responsible for supporting Senior UX Research and Evaluation staff, and the wider UX team. You will conduct primary and secondary research, generative and evaluative research, and formative and summative research. As a part of our Shared UX Service, you will conduct general and specific research and evaluation projects across the full range of products at Sophos.



  • Assist with the planning and execution of qualitative and quantitative research with customers, partners and end users to understand their needs and goals for using Sophos products
  • Assist with the planning and running of evaluative testing sessions to identify and prioritize likely problems and blockers to adoption in product UX
  • Plan and execute your own research studies working in partnership with a senior member of the team
  • Take part in the research and evaluation activities, observing and capturing insights and themes
  • Assist with the analysis of findings and create reports from research activities, turning data into actionable insights for UX Design and Product Management teams
  • Collaborate with Product Managers, Dev and the UX team to have an awareness and understanding of product roadmaps, and possible discovery areas
  • Manage and maintain the design partner database – ensuring it’s up to date and making sure new customers and partners are being sought for the list
  • Manage the testing timetable and scheduling of participants



  • Demonstrable experience of corporate work as a UX research or UX evaluation person or as a UX designer who has carried out research or evaluation as part of their role
  • A degree in psychology, behavioral sciences, or other empirical method training, or equivalent experience
  • Experience in design, computer science, related technical field or equivalent experience a plus
  • Familiarity with the various UX research and evaluation techniques
  • Experience writing discussion guides, moderating sessions, note taking, analysis, and writing reports
  • Knowledge and understanding of Personas and their use in research and evaluation
  • Capable of deriving meaningful insight and actionable next steps from data
  • Passion for problem solving through user-centric design
  • Ability to work on several different projects simultaneously


Why Sophos UX?

Sophos UX organization is a multi-disciplinary, international team of UX professionals in eight countries, working with teams innovating in even more places, to serve partners and customers worldwide. We have UX generalists and UX specialists in interaction design, content, translation, visual design, information architecture, UX research, UX evaluation, analytics, multi-media design, etc. To create our balanced teams, we pay more attention to that blend of skills than we do to titles. People like working at Sophos. The morale is buoyant. It is little wonder. It is easy to be positive knowing you are part of something bigger, seeing that you are succeeding, motivated by being busy innovating, and experiencing the reward of protecting people.


Cybersecurity is a UX issue.

Cybersecurity threats increase exponentially every day. IT security products have become as complex as the networks and devices they secure. With a significant, and dramatically widening, shortage of skilled cybersecurity professionals Sophos understands that individual cybersecurity experts must cover more, and cybersecurity must become accessible to a broader group of people. More people with less training must protect more devices, systems, and networks in their enterprises, businesses, and homes in an increasingly complex world. Making the complex available to people is a UX issue.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

Job Segment: Computer Science, Database, User Experience, Technology

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