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Business Process Improvement Manager

Abingdon, GB, OX14 3YP

Information Technology

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to adapt and evolve to secure endpoints and networks against never-before-seen cybercriminal tactics and techniques. Managed through our award-winning, cloud-based platform, Sophos Central, our best-of-breed products work together through our unique Synchronized Security system to share threat intelligence and respond to evolving threats. The Sophos suite of products secures networks and endpoints against automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more.

 

Job Purpose

This role offers the opportunity to work in an exciting, open, and collaborative environment as part of the IT Services team. The successful candidate will be working with the IT Services team and business stakeholders to identify opportunities to improve and enhance business processes. The role holder is required to have strong knowledge of LEAN methodology and have experience of implementing business process change within a technology.

 

 Main Duties

  • Serve as primary liaison between the user community and the IT team, ensuring that business processes and requirements are clear, measurable, and articulated in a manner that allows the technical team to propose, estimate and construct appropriate solutions.
  • Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas that require automated solutions.
  • Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
  • Manage projects following the Sophos project management methodology including preparation of Project Charter, co-ordination of project tasks, and preparation of project status reports.
  • Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
  • Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
  • Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.

 

Skills & Experience

  • Process Value Streams and Management, with knowledge in:
    • Business process definition,
    • Process Hierarchy / Taxonomy
    • Process Performance and Management Framework
    • Process and / or Performance Excellence
    • Lean and / or Six Sigma
  • Strong Program and Project management skills, with Agile experience
  • Experience with automation and orchestration systems, such as ServiceNow
  • Excellent verbal and written communication skills and high attention to detail.
  • Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.

 

(Job Code 4257)

 

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.


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