Business Analyst

Abingdon, GB, OX14 3YP


Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of Sophos Labs threat intelligence centers and industry-leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos — Security made simple.

This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Application Services team. The successful candidate will be working with business stakeholders on the implementation and maintenance of IT systems and business solutions supporting the Sophos operations team. The role holder is required to have strong knowledge of Order to Cash processes, and experience with Salesforce.com.
Main Duties


  • Serve as primary liaison between the user community and the IT Technical team, ensuring that business processes and requirements are clear, measurable and articulated in a manner that allows the technical team to propose, estimate and construct appropriate solutions.
  • Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas that require automated solutions.
  • Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
  • Manage projects following the Sophos project management methodology including preparation of Project Charter, co-ordination of project tasks, and preparation of project status reports.
  • Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
  • Analyze business requirements and, working with technical architects, verify that developed solutions are achievable, meet the scope and quality expectations of key business stakeholders, and are consistent with IT design concepts.
  • Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
  • Working with QA teams (where appropriate), develop test schedules and scenarios for both system testing and user acceptance testing that establish success criteria up-front, as part of requirements gathering process.
  • Facilitate User Acceptance Testing sessions working with the business to agree test scope and ensure approvals by agreed timelines.
  • Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
  • Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.

Experience and Skills


  • Experience in a business analyst or related role, with demonstrated experience with gathering requirements, and working with third party vendors to implement new solutions.
  • Knowledge of industry standard methodologies, tools and processes for business and process analysis.
  • Experience writing test scenarios intended to verify achievement of documented requirements and established success criteria.
  • Experience with operational business processes, in particular Order to Cash and Subscription Billing
  • Experience with CRM systems, such as Salesforce.com 
  • Excellent verbal and written communication skills and high attention to detail.
  • Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.

At Sophos, we want every organization to be protected by innovative, next-generation IT security, even those who don't have a huge IT staff. We protect organizations of all sizes, all around the world by making enterprise-grade security that is simple to deploy, manage, and use. It is our passion, and something we are truly proud of.

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